RETURNS & EXCHANGES
RETURNS IN THE TIME OF COVID 19: POLICY UPDATES
For the safety of our staff and customers, we will not be able to accept any returns or exchanges on items purchased on or after May 14, 2020.
Please be sure to check your order carefully before submitting and review your confirmation email immediately after placing your order to ensure that everything is correct, as exceptions to this policy will not be made*.
We greatly appreciate your understanding and thank you for your cooperation.
*This policy does not apply to damaged/defective merchandise. Please review our policy below for more information on returning your damaged item.
We want our customers to feel 100% happy with their purchase. If you are unhappy with an item, we’d be happy to assist you with a return.
All apparel purchased online can be returned within 30 days of purchase, given that the item(s) is unworn, unwashed, undamaged, unused, with all original tags attached. Accessories, exclusive collections and discounted items are final sale.
Damaged, incorrect or missing items must be reported within 3 days of delivery to be eligible for replacement. Please contact our customer service team immediately so we may correct the issue for you.
All returns are refunded in the form of store credit. Store credit is issued through a discount code sent via email and does not expire. Shipping costs are non-refundable.
HOW TO RETURN YOUR ITEMS
To initiate a return, please contact us at firstname.lastname@example.org
You will be responsible for shipping the item back to us, along with the cost of doing so. Please keep record of your tracking number until we have confirmed that the package has been received. We are not responsible for returned packages that get lost on their way back to us.
Once the package is delivered and the item(s) has passed inspection, a refund will be processed. This can take up to 3 business days.
NOTE: Items purchased online can not be returned or exchanged in-store without first contacting our customer service team.
Due to limited availability of our styles, the simplest and fastest way to exchange an item is to return the original item(s) and order your desired replacement(s) through our site. Send us an email to get the return process started!